HSA HDHP Medical Plan Benefits
Group #: I15
Retiree Group #: I15R
Customer Service: 877-204-9186 
​
Prescription Benefits

​Preferred Generic Drugs:  
Deductible then $20 copay Retail, $40 Mail
​Preferred Brand-Name Drugs: 
Deductible then $60 copay Retail, $120 copay Mail
​Non-Preferred Generic and Brand-Name Drugs:  
Deductible then $100 copay Retail, $200 copay Mail
​Specialty Drugs: 
​Deductible then 30% Maximum $350 Preferred, 30% Maximum $350 Non-Preferred
Find a provider, guidance through the billing process, and bill support.

Questions? Call Narus. ​888-585-3309
[email protected]

Download the mobile messaging App:
Call NARUS Concierge via Lucent Health for any member related issues. For any medical claim processing or benefit questions.

​888-585-3309
www.narushealth.com/concierge

With one dedicated number, you get direct help navigating the complexities of healthcare, from insurance-related concerns to general clinical questions. Concierge member calls are automatically prioritized and responded to quickly. Each issue is assigned, tracked and resolved by an individual care team member. 

With Concierge Care, you always have the ability to: 
  • Find a doctor or specialist 
  • Discuss a health concern 
  • Get help with a bill or explanation of benefits (EOB) 
  • Request a medication refill 
  • Ask questions about copays and claims 
  • Get assistance with various provider issues 
  • Find a facility that will accept Lucent Health contracted insurance benefits 
  • Navigate pre-certification issues 
  • Get support when a facility pushes back on accepting coverage 
  • Coordinate with Lucent Health resources to conduct payment at point of scheduling 
  • Request a new or replacement ID card 
* See full benefit summaries for details, exclusions, out of network co-pays, & other coverage.  Covered expenses only. This web site is not a legal document.  This web site is not a guarantee of coverage, eligibility, or provider status and is designed for informational illustration only.  Benefits outlined on this web site are subject to change at any time.  Please consult your benefit plan provider(s) or administrator(s) for legal documents regarding your plan and to check coverage and/or eligibility